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SERVICE DEPARTMENT
Contact us directly at (904) 354-1858 ext. 258

FUEL QUALITY ASSURANCE PROGRAM. A common cause of Emergency Power System problems is contaminated diesel fuel. Designed to maximize the amount of distillate diesel fuel that can be obtained from a barrel of crude oil, today’s refining methods result in fuel that has poorer stability characteristics and is susceptible to degradation and contamination as it is stored for months or years as opposed to “on road” diesel that is typically consumed within 30 days of refining.

Contamination can be introduced into a fuel system through air, water, and the fuel itself. Aboveground storage tanks are atmospheric tanks allowing air to enter the system through vent pipes where the oxygen present can increase oxidation of the fuel. Additionally air may contain dust, microbiological spores and bacteria. Water can enter the system as air in the tank condenses, carrying contaminants that include dirt, rust, and microbes. Over time, fuel in the storage tank will degrade to form insoluble materials that can plug filters, foul injectors, form combustion system deposits, and promote corrosion. There is an interlocking relationship between microorganisms, water, air, and unstable fuel that produces sludge and slime known to commonly cause filter plugging. In addition, microbial activity creates corrosive by-products that can cause pitting of metal fuel tanks that could lead to leaks.

As part of our commitment to be the most comprehensive provider of fuel systems and generator packaging for the Emergency Power Market, Phoenix Products now offers a Fuel Quality Assurance Program through our Petroleum Recycling Service. Our technicians will sample the fuel, remove any existing sludge and water, inspect the tank with a remote camera, test the tank’s integrity, polish the fuel (removing soluble contaminants down to 0.5 microns through filtration) and finally adding the appropriate fuel stabilizer based upon the sample testing results. Additionally we can perform routine maintenance such as painting, pipe inspection, or tank modification.

ENCLOSURE SERVICE AND REPAIR. Phoenix Products also offers Enclosure Service and Repair. Our Service Department can replace worn, rusted, or damaged panels and repaint the new panels to match. We can even remove an entire old enclosure and install a complete new unit in its place. Other examples of our services include improved sound attenuation packages, internal or external muffler replacement, and electrical repairs to lighting, fuel level alarms, and battery chargers. Almost anything outside the scope of the engine service technician can be handled by our Service Department.

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